Privacy Policy

Effective Date: January 1, 2025

This Privacy Policy describes how Top-Flo Plumbing LLC (“we,” “us,” or “our”) collects, uses, and discloses information about you when you visit our website at https://topfloplumbing.com/ (the “Website”), communicate with us via telephone, or engage with our text messaging service.

We are committed to protecting your personal data and your right to privacy. Please read this policy carefully.

1. Information We Collect

A. Personal Information You Disclose to Us

We collect personal information you voluntarily provide, including:

• Contact Data: Name, email address, mailing address, and telephone number (including mobile number).

• Service Data: Details about the plumbing services you request, service address, job details, and scheduling preferences.

• Payment Data: Although payments are not processed through SMS, any payment information collected for services is securely handled and may include credit card information.

B. Information Collected Automatically

When you visit our Website, we may automatically collect:

• IP address

• Device type

• Browser information

• Website usage details

2. How We Use Your Information

We use collected information to:

• Provide Services: Manage service requests, appointments, and contracts.

• Customer Communication: Send service updates, pricing, scheduling details, and respond to inquiries—including via SMS/MMS.

• Administrative Notices: Send updates to policies, terms, or service-related information.

• Security & Fraud Prevention: Protect our business and customers.

• Legal Compliance: Meet regulatory and legal obligations.

3. SMS/MMS Messaging Policy

We use SMS/MMS strictly for communication related to plumbing services such as pricing, scheduling, and service updates.

A. Consent to Receive Text Messages

You consent to receive recurring text messages from Top-Flo Plumbing LLC in one of two ways:

1. Verbal Consent
   When speaking with a customer support agent. The agent uses this script:
   “Hello {customer}, thank you for calling Top-Flo Plumbing LLC. We can send you plumbing service jobs via SMS, I must let you know about this information first. You may reply STOP to opt-out of future messages, or reply HELP for more information. Message frequency varies and message and data rates may apply. We do not share or sell your information to third parties, you can review our privacy policy on our website.”

2. Website Opt-In
   By entering your mobile number on our website at https://topfloplumbing.com/.

B. Message Details

• Recurring Messages: Yes, based on service needs.

• Frequency: Varies depending on your interaction and service activity.

• Message/Data Rates: Standard carrier rates may apply.

• No Age-Restricted Content: Messages never include restricted content or lending/loan information.

C. Opt-Out, Help, and Support

• STOP: Reply STOP to any message to unsubscribe.
  You will receive:
  “Top-Flo Plumbing LLC: You will receive no further messages from us. If this was in error reply UNSTOP to continue receiving messages.”

• HELP: Reply HELP for information.
  You will receive:
  “Top-Flo Plumbing LLC: For help or information please contact us at 743-867-3569. Reply STOP to opt-out of messaging.”

• Additional Support:
  Visit https://topfloplumbing.com/.

4. Disclosure of Your Information

We do not sell, rent, or share personal information with third parties for marketing.

We may disclose information only to:

• Service Providers: Verified vendors who assist with operations (e.g., hosting, CRM platforms) under strict confidentiality.

• Legal Compliance: When required by law, court order, or government request.

• Safety & Fraud Prevention: When necessary to investigate violations, fraud, or safety threats.

5. Security of Your Information

We use technical and organizational safeguards to protect your data. However, transmission of information online or via SMS cannot be guaranteed 100% secure.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or to meet legal obligations.
SMS consent records are stored in our customer database.

7. Contact Us

If you have questions regarding this Privacy Policy, contact us through our website:
https://topfloplumbing.com/contact